Effective Date: September 2025

Welcome to Zivara Health (“we,” “our,” “us”). By accessing or using our website, telehealth platform, and services, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, do not use our services.

1. Scope of Services

• Zivara Health provides telehealth services including hormone therapy, weight management, sexual health, skin & hair renewal, vitamins, and anti-aging treatments.
• Services are available only in states where our providers are licensed.
• Services are not a replacement for emergency medical care. If you have an emergency, call 911 or go to the nearest emergency department.

2. Eligibility

• You must be at least 18 years old to use our services.
• You must provide accurate, complete, and updated information when registering and during consultations.
• You must reside in or be physically located in a state where we are licensed to provide care.

3. Telehealth Consent

By using our services, you consent to:

• Receiving care through secure video, audio, and electronic communications.
• Understanding that telehealth may have limitations compared to in-person care.
• Acknowledging that your provider may determine whether telehealth is appropriate for your case.

4. Memberships and Payment

• Initial consultations and memberships are billed at the rates posted on our website.
• Memberships are billed monthly through secure payment processors (e.g., Stripe, Square).
• Medications and lab tests are billed separately through pharmacies or lab partners at cost.
• You are responsible for keeping payment information up-to-date.
• Missed payments may result in suspension or termination of services.

5. Prescription Policy

• Medications are prescribed only after a licensed provider has evaluated you and determined they are medically appropriate.
• We do not guarantee that you will receive a prescription.
• Prescriptions are fulfilled through our partner pharmacies and shipped to your address where legally permitted.

6. Cancellation and Refunds

• Memberships may be canceled at any time with at least 30 days’ notice.
• Fees for consultations, memberships, labs, or medications are non-refundable once services are rendered or orders placed.

7. Patient Responsibilities

By using our services, you agree to:

• Provide honest and accurate medical information.
• Follow your provider’s treatment plan and instructions.
• Use prescribed medications only as directed and not share them with others.
• Notify your provider of any side effects, changes, or concerns.

8. Privacy and Security

• Your health information is protected under HIPAA and our Privacy Policy.
• We use secure, encrypted systems for telehealth and medical record storage.
• For details, please review our Privacy Policy.

9. Limitations of Liability

• Zivara Health and its providers are not responsible for outcomes if you fail to follow medical advice or provide accurate information.
• We are not liable for delays, shipping issues, or errors caused by third-party labs or pharmacies.
• Our maximum liability is limited to the amount you paid for services in the preceding 30 days.

10. Intellectual Property

All website content, branding, design, and materials are owned by Zivara Health. You may not copy, distribute, or use them without permission.

11. Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on our website with a revised effective date. Continued use of services means you accept the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict of law principles.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Zivara Health
Email: info@zivarahealth.com
Phone: 945-527-6888
Address: Dallas TX