Effective Date: September 2025

Zivara Health (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our telehealth services, website, and related platforms.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email address, and payment details.
• Health Information: Medical history, lab results, prescriptions, symptoms, treatment notes, and other health-related information you provide during consultations.
• Technical Information: IP address, browser type, device identifiers, cookies, and usage data from our website.
• Communication Records: Emails, messages, and other interactions with our providers and support team.

2. How We Use Your Information

We use your information to:

• Provide medical evaluation, diagnosis, treatment, and follow-up.
• Order and review labs, prescribe medications, and coordinate care.
• Manage memberships, billing, and payment processing.
• Communicate with you regarding appointments, results, and support.
• Improve our website, services, and patient experience.
• Comply with legal, regulatory, and licensing requirements.

3. How We Share Information

We do not sell or rent your information. We may share information only when necessary:

• With Healthcare Providers: To deliver care, manage prescriptions, and coordinate treatment.
• With Pharmacies and Labs: To fulfill prescriptions and process diagnostic tests.
• With Service Vendors: Secure vendors who provide payment processing, scheduling, or IT support.
• When Required by Law: To comply with legal or regulatory obligations (e.g., public health reporting, court orders).
• In Case of Emergency: To protect your health and safety or that of others.

4. Data Security

We use administrative, technical, and physical safeguards to protect your personal and health information, including:

• HIPAA-compliant telehealth platforms and EHR systems.
• Encrypted data storage and secure transmission protocols (SSL/TLS).
• Role-based access control for authorized staff only.
• Regular audits and monitoring of systems for security compliance.

5. Your Rights

As a patient, you have the right to:

• Access and request copies of your health information.
• Request corrections to your medical records.
• Request restrictions on how we use or disclose your information (where feasible).
• Receive a record of disclosures as required by HIPAA.
• Withdraw consent for communications or marketing at any time.

6. Cookies and Website Tracking

Our website may use cookies and tracking technologies to:

• Improve user experience.
• Monitor website performance.
• Customize content and ads.

You can disable cookies in your browser, but some features may not work properly.

7. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal or health information from children under 18 without verified parental or guardian consent.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Zivara Health
Email: info@zivarahealth.com
Phone: 945-527-6888
Address: Dallas TX